Your brand.
Our concierge team.

Not directly, but there's a very good chance your employer, your membership organization, or your community can pay for your access to our team instead. Premiere Concierge is a business-to-business concierge service company. Since 1995 we have created, developed, and operated concierge service desk programs exclusively for organizations: employers, membership organizations, commercial property owners, and multifamily communities. The people who use the service, our clients' eligible service users, are always the employees, executives, clients, members, commercial tenants, or residents of those organizations, never individuals off the street. A client offers the program either under its own brand (a private label program) or through one of our established programs, Concierge On Demand for organizations and Resident Connect for multifamily communities. So if you'd like this at work or where you live, introduce us to your HR team, your executive team, or your property manager. We'll take it from there. Feel free to take all the credit for the idea.

It gives your organization's eligible service users access to a team of trained concierge service professionals whose actual job is the to-do list your people keep meaning to get to. Booking the flights. Vetting the contractor before they hire. Securing the dinner reservation that is supposedly fully booked. Finding the dog walker. Your people tell the desk what they need, in as much or as little detail as they have, and a concierge professional owns it from first thought to final confirmation. They reach the desk however they prefer: phone, two-way text, email, live chat, a website, or a mobile app. No forms to learn, no queue to wait in.

Real people, 24/7. Every Premiere Concierge service professional is background-checked and reference-checked, and most come from the hospitality and travel industries. Every provider they recommend is vetted first: references checked, licensed, bonded, insured, and standing behind their work. The app and the website are simply doorways to the desk. The person on the other side is the service. Your people will learn their concierge's name, and their concierge will remember how they take their coffee.

No. Premiere Concierge can create a program with on-site concierge professionals, a virtual concierge service desk, or both, run as one program. We staff on-site desks in corporate lobbies and multifamily communities, we operate virtual service desks that answer around the clock from anywhere your people happen to be, and many clients blend the two. Either way it's one team and one record, so a request started in person can be continued and completed virtually. A resident can hand something to the concierge in the lobby on the way out, and a colleague finishes it by text while she's at the airport. The request doesn't care where she is. Neither do we.

Never. Premiere Concierge works on a flat monthly retainer paid by the client organization, with no markups, no commissions, and no kickbacks, and nothing at all from the providers we recommend. That's the entire business model. So nobody is steering your people anywhere. When we buy something on their behalf, a flight, a gift, a repair, they pay the actual cost of that item, and often less, because they're borrowing thirty years of our buying relationships. The price they pay is the price we found.

No. A private label program is created, developed, and operated as an extension of your organization. You get your own dedicated toll-free number, two-way text line, email address, website, and mobile app, and the phone is answered in your name. Your people see your brand at every touchpoint, and the thank-yous land with you. We stay behind it. If you'd rather not build a brand around the program, Concierge On Demand and Resident Connect run under our established names with the same team and the same standards, and can move to your own brand later. Either way, when someone says "they really take care of us here," the "they" is you.

Seven to ten business days under one of our established programs, Concierge On Demand or Resident Connect, or about six weeks for a private label program in your own name. Your side of it is a discovery call and a design sign-off, about an hour in total. Premiere Concierge creates and develops the rest: the desk, the phone and text lines, the website, the app, the launch collateral, and a "Concierge 101" webinar for your team. Most clients are surprised by how little of it is theirs to do. That's the reaction we're going for.

Corporate programs are priced by the number of eligible service users; multifamily programs by units, essentially your door count. The other variable is branding: a private label program in your organization's name, or access to our team of concierge service professionals through one of our established programs. That's why the honest answer is an estimate built for you rather than a rate card. Tell us a little about your organization through Get Started and you'll see a conservative estimate in about two minutes, tailored to your program size and branding. If it looks right, a fifteen-minute demo turns it into real numbers. No slides, no pressure, no guessing.