Concierge professionals working together in a modern open office

Private-label concierge programs · Since 1995

Your brand.
Our concierge team.

We design, staff, and operate concierge service desks for companies and residential communities. Your employees, clients, members, or residents hand us their to-do list, booking requirements, and logistics that eat up their week. They get their time back. You get the credit for it.

Request a demo How it works

A highly trained concierge service professional is helping a client with this

On the concierge service request desk now

“Booking a house cleaner ahead of family arriving Thursday”

Handled

Why it works

Your brand's secret superpower: a concierge service desk that answers in your name.

Three moving parts, one outcome: your people feel taken care of, and your brand keeps the loyalty.

Step 01

An extension of your organization

We embed a team of highly trained concierge service professionals under your brand, reachable however your people prefer: phone, two-way text, email, live chat, a private-label website, or mobile app. Every service request carefully orchestrated with thirty years of experience and a genuinely human touch. It sounds like you, because it works for you.

Step 02

Real humans handle every request

A dedicated team of concierge service professionals runs each request end to end, from dinner reservations to vendor vetting to rush logistics. No markups, no commissions, no hidden fees. The service looks like yours, the work is ours. And unlike nearly every modern benefit, this isn't another app for your people to manage. It's a person who handles it for them.

Step 03

Your brand keeps the credit

The loyalty, retention, renewals, and thank-yous land with your organization. We stay quietly behind the desk while your people feel taken care of and your brand gets the recognition. When your people say 'they really take care of us here,' the 'they' is you. That's the whole point.

PROGRAM TYPES

Corporate and multifamily programs

Pick the lane that runs your world. We build the program that keeps your people happy, productive, and exactly where you want them.

Corporate

For organizations

A private-label concierge service desk for your employees, executives, clients, members, and commercial tenants. Attract and retain top talent, strengthen key relationships, and stand out as a best place to work with.

Explore program

Residential concierge welcoming residents in an apartment lobby

Multifamily

For communities

A branded concierge amenity your residents actually use. Keep residents longer, give prospects a reason to choose your community, and free your team from everything that isn't leasing, sales or management.

Explore program

By lane

Built for your world. Measured by your outcomes.

Same concierge service desk. Different business cases. Here is what each program is designed to move.

For Corporate Organizations

A retention tool dressed as an amenity.

Your employees, executives, clients, members, and commercial tenants are negotiating more than salary or contracts. They are negotiating time, energy, and whether your organization is worth staying with. A private-label concierge service desk gives them hours back in their week and credit back to your brand.

Reclaim productive hours for employees, executives, and leadership
Strengthen relationships with clients, members, and commercial tenants
Differentiate your EVP without adding internal headcount
Scale one branded experience across offices, remote teams, and member touchpoints

Explore corporate program

For Residential Multifamily Communities

The amenity that renews leases.

Residents do not renew for a gym they never use. They renew for a service that makes everyday life easier for them, their families, and their guests. A branded concierge service desk turns your property into the place they do not want to leave.

Drive renewals with a sticky, high-touch amenity residents actually use
Close new leases faster with a true differentiator for prospects
Reduce front-desk burden and after-hours calls on your on-site team
Extend your brand into the daily lives of residents and their households

Explore multifamily program

Our Passport Of Clients

Every stamp is a journey we've taken together.

Trusted by organizations that measure outcomes.

A partial record of the organizations that have trusted us with their concierge service desk since 1995.

Tap the passport to open

Industries

Multiple industries. One concierge service desk.

The organizations and industries that run on Premiere Concierge, from Fortune 500 to family-owned.

Employee Benefit Companies

Small & Mid-Size Businesses

Apartment Communities

Commercial Real Estate

The idea

It's not our name
on the door. It's yours.

Premiere Concierge builds the program. We hire, train, and manage the concierge team. We run the desk, the app, and every request end-to-end, all in your name.

Your people experience it as your amenity. You get the loyalty, retention, and reputation. We stay quietly behind the scenes.

Your brand

Logo, voice, standards

▼

▶

Our team

Concierge service desk, 24/7/365

▼

▶

Your people

Taken care of, around the clock

How we make money

We work for you.
Not on commission.

Premiere runs on a flat retainer. That's the entire business model. We never mark up a product or service, never take vendor kickbacks, and never earn a cent from what your people request. When your employee books a trip or your resident orders flowers, they pay what the vendor charges, and often less, because they're borrowing thirty years of our buying power and vendor relationships.

Why it matters: a concierge that profits from requests has a reason to steer them. Ours doesn't. Our only incentive is that your people love the service enough for you to renew.

$0
markups: $0
commissions: $0
hidden fees

Flat retainer. That's the entire model. Your people never pay more for using the desk. Often, they pay less.

Typical program outcomes

The kind of numbers
that get you re-signed.

23%

Average retention lift

3.4h

Time returned per employee, weekly

17%

Lift in resident renewals

30yr

Operating since 1995

Ranges reflect typical outcomes across active client programs. Individual results vary by program design and participation.

Some of your people may never use their concierge service desk. Others will lean on it every day. Many land somewhere in between, reaching out when life stacks up: a move, the holidays, a busy season. All of them are the point: a healthy benefit is a curve, not a number, and the people who need it most never forget who provided it.

How it works

Launch in six weeks.

Four steps. About an hour of your time for the first two.

Week 1

Discover

One 60-minute call. We learn your people, your brand, and what a great day looks like at your organization.

Weeks 2-3

Design

We architect the program in your name and send it for your sign-off. Scope, hours, channels, standards.

Weeks 4-5

Staff

We assign and train your team on your brand, your culture, and your vocabulary. Every professional is background-checked and reference-checked, and typically recruited from the hospitality and travel industries.

Week 6 and beyond

Operate

Your desk goes live. We run it 24/7/365 and report quarterly on request volume by category, never on individuals.

In a hurry?

Skip the build. Join a desk we already run.

The same team, the same service, under one of our established brands. Nothing to design, nothing to approve, no brand build. Most programs launch within 7 to 10 business days of a signed agreement. And if you later want it in your own name, we'll transition your program to a private label.

Concierge On DemandFor Corporate OrganizationsRequest fast-track access Resident ConnectFor Residential Multifamily CommunitiesRequest fast-track access

Or request a demo and we'll recommend the right fit.

The service

One desk. Every request.

From a last-minute anniversary reservation to a cross-country move, a single concierge team, on call, in your brand's voice.

Travel & flights
Restaurant & reservations
Live events & tickets

Wellness & fitness
Home & household
Auto & transportation

Gifting & sourcing
Personal shopping
Anything else, really

The Premiere Concierge Difference

The desk that already knows.

A hotel concierge, even a great one, meets a stranger every time. No name, no history, no idea you hate aisle seats. Our desk works the opposite way: every service user gets a secure preferences profile, built quietly as they use the service, never through interrogation, so every repeat request gets faster and more personal.

So when Joe calls about a flight to Vegas on Friday, the team already knows: Delta or United, window seat, frequent flyer and known traveler numbers on file, a car to the airport, a hotel reservation confirmed, and a sitter lined up for Olivia, his dog, before he thinks to ask. His Friday massage and anniversary dinner at 7:30 PM on the patio? Booked. The yellow tulips made it to the table on time. We checked.

Incoming request

Hi, it's Joe. I need a flight to Vegas on Friday.

What the desk already knows

Airline: Delta or United, window seat

* Profiles are naturally kept in a secure environment and built only from what service users share along the way.

In their words

Our clients
experience it first.

Portrait of Michael Walker — Michael Walker
Vice President
Digital Media, Inc.

Portrait of Jeanette Spence — Jeanette Spence
Portfolio Manager
Bloomberg Residential, Inc.

Portrait of Robert Castro — Robert Castro
Director of Membership
Metropolitan Country Club

The math

"Give people their hours back and the focus follows. The program paid for itself before we counted retention."

From a recent client program review

Request a demo

Proof

Case studies.

What happened when real organizations put one of our concierge service desk programs in front of their people.

Corporate

Clinician satisfaction scores rose 85%, support calls dropped 30%

A physician benefits program serving clinicians and physicians across two state medical societies.

We turned to Premiere Concierge, who developed an employee Concierge Service Desk program under our own organization's brand, then recruited and trained a team of fantastic Concierge Service Professionals. The result: our clinicians' personal travel snarls, home repairs, special event planning, and family errands were all routed to trusted specialists who already knew the personal preferences of the physicians they served. Engagement climbed quickly. Within months, satisfaction scores rose, support calls fell, and the program gained a sticky benefit that made us a clear differentiator in the health care benefit space for many years.

"The concierge service desk has been a game changer for our entire team of clinicians, allowing them to focus on their patients while we handle the rest."

Jason Mathias, MD, Physician Benefits Liaison, Optima Health

Residential

25% increase in resident retention and 40% faster leasing cycles

A multifamily portfolio managed by Bloomberg Residential, Inc.

The portfolio was fighting resident turnover and slow leasing cycles. A branded concierge service desk, staffed by Premiere Concierge Service Professionals, became the portfolio's signature amenity. Prospects touring vacant units heard about the desk before they saw the gym, and current residents leaned on it for dinner reservations, dry cleaning, pet care, move-in coordination, and everything in between. The same team handled vendor vetting, appointment scheduling, and after-hours requests, so on-site staff no longer fielded calls about lost keys, clogged drains, or last-minute dog walkers. Renewals climbed, tours converted to signed leases faster, online ratings improved, and management teams got back to running the property instead of chasing lifestyle requests.

"The best resident amenity we have ever introduced."

Jeanette Spence, Portfolio Manager

Membership

15% membership growth within six months, 20% lift in member engagement

Metropolitan Country Club

The club needed new members and a reason to stand out in a crowded market. A 24/7 virtual concierge service desk in the club's own name, staffed by Premiere Concierge Service Professionals, became the benefit prospective members could feel before they even joined. New member onboarding, tee-time coordination, event and dining reservations, and travel arrangements all flowed through one trusted point of contact. Club staff stayed focused on in-person hospitality while the team handled the details that once cluttered the front office and voicemail. Out-of-town guests and visiting family were welcomed by the same familiar desk, extending the club's reputation for hospitality well beyond the property line.

"Our 24/7 virtual concierge service desk did the trick."

Robert Castro, Director of Membership

Full case studies with verified results are being prepared with client approval. Ask us and we'll walk you through the numbers on a call.

Next step

Ready to see it in your name?

Fifteen minutes, no slides. A real conversation about your program and honest numbers for your size.